What payments are accepted?
Payment is accepted by PayPal or by Visa, MasterCard, American Express and Klarna credit cards.
In case of payment through PayPal, the shipment must be made to the address registered in Paypal and cannot be modified.
Klarna allows you to spread the cost of your purchase over 3 interest-free installments. Payments are automatically charged every 30 days until the entire order is paid in full. More information here
During periodic system maintenance, some payment methods may be momentarily unavailable
.
I cancelled my order, why hasn't my money been refunded?
If the cancellation is made before the product is shipped, no charge will be made unless authorized by your bank.
Is it possible to place an order by mail or by phone?
Yes, it is possible to place an order by
by phone; you can contact our customer service at +34 621 072 027. To protect your privacy we do not accept orders by email
.
I would like to cancel / modify my order
You can cancel your order, partially or totally if it has not already been shipped.
What is the delivery time of my order?
The delivery time is established from 1 to 5 days for national shipment and from 3 to 7 days for EU shipment. Delivery times are calculated after confirmation of product availability and when the customer receives our shipping notice by email.